Live Arrival Guarantee and Health Guarantee on Frog Shipments

All frog shipments are sent via FedEx Priority Overnight. Josh's Frogs guarantees that all frogs will arrive alive and in good health, provided that:

  • Temperatures on day of arrival do not exceed 85 degrees before the frogs are delivered to home or business address, or nearest FedEx location.
  • Temperatures during transit do not drop below 40 degrees for delivery to home or business address.
  • Temperatures during transit do not drop below 30 degrees for pickup at the nearest FedEx location.
  • Someone is there to accept the package on first delivery attempt, or package is picked up by noon the day of arrival if package is held at a FedEx location for pickup.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.

If frogs arrive deceased or in poor condition, Josh's Frogs requires that:

  • The customer notifies us of the condition of the animal(s) within 1 hour of arrival via email at info@joshsfrogs.com, or at 1 800 691 8178.
  • Picture(s) of the animal(s) must be sent by 4pm EST day of arrival to info@joshsfrogs.com.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.

Josh's Frogs offers a 3 day health guarantee on all animals purchased from Josh's Frogs. If animal(s) purchased arrive in good shape but fail to thrive within 3 days, Josh's Frogs requires that:

  • Picture(s) of the animal(s) and their habitat is emailed to info@joshsfrogs.com within 3 days of the animal's arrival.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.
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