Josh's Frogs offers a live arrival guarantee on all Plants, Fruit Flies, Springtails, Phoenix Worms, and Rice Flour Beetles when shipped via a Next Day Service. When choosing a 2nd day shipping option, we will only guarantee live arrival provided that:
- temperatures during transit do not exceed 85 degrees for 2 day shipping
- temperatures during transit do not drop below 20 degrees for 2 day shipping
- someone is there to accept the package when it is delivered on the first attempt.
I was told my order (111455922) of flies went out Wed, but it has not arrived yet as of Monday. Tracking URL: https://www.fedex.com/fedextrack/?tracknumbers=285689412787 . I paid for 2 day fed-ex, but it taking much longer. What is the process for replacement?